Customer service

How can we help?

A question about your order, a product or a return? Send us a message. We're happy to help.

Orders and deliveryShipping with Swiss Post Return an itemFind out how returns work Help with a problemDamaged, incorrect or incomplete?

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For questions about an order, include your order number. Fields marked * are required.

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Frequently asked questions

Where can I find information about my delivery?

Orders to Switzerland are delivered by Swiss Post. Check your order and dispatch confirmations for your order details. If you have a delivery question, include your order number in your message.

For deliveries to Switzerland, VAT and customs duties are included in the price. You will not pay these charges again on delivery.

Read the shipping information

How do I return an item?

Our return policy explains the conditions, steps and your rights. Contact us before sending an item back.

Read the return policy

My item arrived damaged or I received the wrong item. What should I do?

Send us your order number and a description of the problem. Photos can help us assess it; you can send them directly by email.

info@bluemall.ch

Can I visit or collect my order?

Bluemall is an online store. We have no physical shop or collection point. Use the contact form or email us with any questions.