Shipping and delivery

Shipping and delivery

bluemall.ch is operated by JTI Ventures AB, a Swedish limited company (reg. no. 559041-2358). We deliver to addresses in Switzerland. All orders are dispatched from Sweden, which is inside the EU. This page explains what delivery costs, how long it takes, what happens at the Swiss border and what to do if your parcel arrives damaged.

Shipping cost

• Orders below CHF 50: CHF 4.95 for shipping.
• Orders of CHF 50 or more: free shipping.
• All prices are shown in Swiss francs (CHF). The shipping cost for your order is shown at checkout before you pay.

Delivery time

The estimated delivery time is shown on each product page and includes handling and transport, measured in working days. The goods are shipped from Sweden. This is an estimate and not a guaranteed delivery date; customs clearance can add time.

VAT and duties included

For delivery to Switzerland, all import charges are included in the displayed product price:

• Swiss VAT
• Customs duties and customs clearance fees
• No additional import charges on delivery

Delivery costs CHF 4.95 and is free for orders of CHF 50 or more. Your complete order total is shown at checkout before you place your order.

Our Swiss VAT number: CHE-411.721.407 MWST.

If your delivery is damaged or incomplete

Check the parcel as soon as you receive it, both the outer packaging and the contents.

• If the damage is visible on the outside, report it immediately to the driver or the pickup point and ask for it to be recorded. If the damage is extensive you may refuse to accept the parcel.
• If you discover the damage when unpacking, keep the original packaging and photograph the outer box, the packaging material and the item itself.
• Send the photos and your order number to info@bluemall.ch and describe what is damaged or missing. Please do not send anything back before we have agreed with you how the case is to be handled.

Delivery address

We deliver to the address you enter at checkout. We have no physical stores, and orders cannot be collected in person. Please check the address before you confirm your order, and contact us as soon as possible if it is wrong.

Returns

You have 30 days to return an item. This is our own commitment, not a statutory right: Swiss law does not give consumers a right of withdrawal for distance purchases. The item must be returned in its original condition. Your statutory rights if an item is defective are not affected by this. The details are set out in our return policy.

Return address in Switzerland

Bluemall.ch c/o JTI Ventures AB
12 Rue Le Corbusier
1208 Geneva, Switzerland

Please contact info@bluemall.ch before sending your return and include your order number. This is a postal returns address; in-person drop-off and collection are not available.

Contact

• JTI Ventures AB, Swedish company reg. no. 559041-2358
• Andesitgatan 6, 254 68 Helsingborg, Sweden
• Swedish VAT no. SE559041235801
• Email: info@bluemall.ch

The Helsingborg address is our company address. For Swiss returns, contact our customer service and use the Geneva return address shown above.

Last updated: 8 September 2026.